Refund Policy

At Heurilens, we use Paddle as our authorized Merchant of Record to process payments and manage refunds.

Refund Eligibility

If you are not satisfied with your purchase, you may request a refund within 14 days of the original purchase date.

Refunds are available for:

• First-time purchases
• Subscription plans
• One-time credit purchases

Refund Conditions

• Refund requests must be submitted within the 14-day refund window.
• After this period, refunds cannot be issued.
• All refund requests are handled and processed by Paddle in accordance with their refund policy.

How to Request a Refund

To request a refund, please contact us at:

Email: info@heurilens.com

Please include:

• Your email address used for purchase
• Order or transaction ID
• Reason for the refund (optional)

Once approved, refunds are issued to the original payment method.

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Paddle as Merchant of Record

Payments and refunds for Heurilens are managed by Paddle. Paddle is responsible for handling payment processing, tax compliance, and refunds.

For more information about Paddle's refund policy, you may visit Paddle's official documentation.

Questions?

If you have any questions about our refund policy, please contact us: