We'd Love to Hear From You
Have questions about our UX analysis platform? Need help with your account? Want to discuss enterprise solutions? Our team is here to help you succeed.
Frequently Asked Questions
Everything you need to know about Heurilens UX analysis platform. Can't find your answer? Contact our support team.
How accurate is the AI-powered UX analysis?
Our AI is trained on Nielsen's 10 Usability Heuristics, cognitive psychology laws, and thousands of UX case studies. While it delivers professional-grade insights in 60 seconds, we recommend combining AI analysis with real user testing for critical business decisions.
What's the difference between role-based analyses?
Each role receives tailored insights: Designers get visual hierarchy and accessibility feedback, Developers see technical implementation priorities, Marketing teams receive conversion optimization tactics, Business Owners get strategic overviews, SEO Specialists see search optimization issues, and UX Researchers get comprehensive methodology-based analysis.
Can I analyze password-protected or staging sites?
Currently, Heurilens analyzes publicly accessible websites. For password-protected or staging sites, we recommend temporarily removing authentication or using a public staging URL. Enterprise plans with custom authentication support are coming soon.
Do I need technical knowledge to understand the analysis?
No technical knowledge required! Our role-based insights are written in plain language tailored to your expertise level. Whether you're a business owner or developer, you'll understand exactly what needs to be fixed and why it matters.
How long does an analysis take?
Most analyses complete in under 60 seconds. Complex websites with many pages may take up to 2 minutes. You'll see real-time progress updates and can review results immediately upon completion.
What makes Heurilens different from other UX audit tools?
Heurilens combines speed (60-second analysis), depth (multiple UX methodologies), and personalization (role-based insights) at a fraction of consultant costs. We don't just identify problems—we provide actionable, prioritized solutions with clear implementation steps.